Privacy Policy

1. Information We Collect

When you interact with Federal Benefit Resources through our website, forms, or scheduled appointments, we may collect the following information:

• Full name
• Email address
• Phone number
• Appointment details and scheduling preferences
• Organization or agency information submitted through our forms

2. How We Use Information

The information we collect is used for the following purposes:

• Scheduling and confirming appointments
• Delivering educational communication about federal benefits
• Sending follow-up reminders related to consultations and workshops
• Coordinating workshops and group sessions
• Providing customer support and responding to inquiries

3. SMS & Email Communication

By submitting your information through our forms, you agree to receive SMS text messages and email communications from Federal Benefit Resources related to appointments, educational content, reminders, and workshop coordination.

Message frequency may vary. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message. You may unsubscribe from email communications by using the unsubscribe link in any email or by contacting us directly.

Your consent to receive these communications is not a condition of any purchase, and your phone number will not be shared with third parties for marketing purposes.

4. Data Protection

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to protect your information, no method of transmission over the Internet or electronic storage is 100% secure.

5. Third-Party Services

We use trusted third-party platforms to deliver our services. These providers may process limited information solely to support our operations:

• GoHighLevel — CRM, scheduling, and communications
• Google Calendar — appointment scheduling
• Zoom / Google Meet — virtual consultations and workshops
• Twilio — SMS message delivery

6. Cookies & Analytics

Our website may use cookies and similar tracking technologies to improve user experience and analyze site traffic. You can control cookie preferences through your browser settings. Disabling cookies may affect certain features of the site.

7. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: [email protected]
Website: federalbenefitresources.com
Address: 50 Carroll Creek Way #220, Frederick, Maryland, United States